Thank you for shopping at [Biswasfab]. We are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below.

1. Returns

1.1. Eligibility for Returns:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items are non-returnable, such as perishable goods, custom-made products, or items that are on sale.

1.2. Return Window:

You have [10] days from the date you received the item to initiate a return. After this period, we cannot accept returns.

1.3. Return Process:

To initiate a return, please contact us at [your email address] with your order number and the reason for the return. Our customer service team will guide you through the return process, including providing a return shipping label if applicable.

2. Refunds

2.1. Refund Conditions:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7 days, depending on your payment provider's processing time.

2.2. Partial Refunds:

In some cases, only partial refunds are granted (if applicable), such as for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

2.3. Non-Refundable Items

Certain types of items are exempt from being returned and refunded, including but not limited to:

• • Gift cards
• • Downloadable software products
• • Health and personal care items
• • Perishable goods such as food, flowers, or plants

3. Exchanges

3.1. Exchanging Items:

If you need to exchange an item for a different size, color, or model, please contact us at [Support@biswasfab.com]. Exchanges are subject to product availability. If the requested item is out of stock, we may offer a similar product or a refund.

4. Shipping Costs

4.1. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or error on our part. Shipping costs are non-refundable.

4.2. Original Shipping Costs:

If you receive a refund, the cost of the original shipping (if applicable) will be deducted from your refund, unless the return is due to a defect or error on our part.

5. Damaged or Defective Items

5.1. Reporting Issues:

If you receive an item that is damaged or defective, please contact us immediately at [Support@biswasfab.com] with your order number, a description of the issue, and photos of the damage or defect. We will arrange for a replacement or a refund as quickly as possible.

6. Gifts

6.1. Gift Returns:

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us:

[Biswasfab Design Private Limited]
[25/2 Mahela Mohalla, Madanpur Khadar, Near L Block, Sarita Vihar, New Delhi-110076, Delhi, India]
[City, State, ZIP Code]
[Support@biswasfab.com]
[+91-8076888702 / +91-8800197730 / +91-8800197730]